THINCWEB WEB SERVICES
& ADVANCED PACKAGES
OUTLINE AGREEMENT BETWEEN
THINCWEB & CLIENT
This document outlines
the framework within which any work or service/s carried out or provided
by Thincweb or any of it's associated companies is undertaken. It also outlines
the Clients responsibilities. It is not intended to be a complex legal document,
we like to work with clients on a "common sense" basis using "best business
practice" as our model. Real business issues do, we know, occasionally interrupt
the smooth flow of agreements and this document is our way of trying to provide
for those situations so that everyone knows the basis they are working on.
Thincweb agrees in exchange for the agreed fee
of which the full cost of the Virtual Server or Server, domain name and any
additional third party software together with 50% of the build cost is required
with signed Company order, the remaining 50% of the build cost is due when
the site goes live,
. to provide services and / or construct a website based on the
detailed brief agreed between Thincweb and the Client (see separate documentation
/quote / proposal / specification as appropriate).
Thincweb will use it's best endeavours to provide the services and / or to
complete the website within the time-scale agreed with the Client.
The Client is responsible for making sure that Thincweb has all the relevant
materials required for the website build or services required. Any delay
in providing such materials will of necessity result in a change to the expected
completion time/launch. Thincweb likes to keep to it's website build schedule
and can only do this by taking into account the requirements of ALL our clients
- once we slot a website build into our schedule, any time slippage can have
an affect on other clients' website builds, and this is something we try
Alterations, Additions & Updates after site completion: Thincweb
undertakes to do minor changes, eg. One off change of phone/fax numbers for
£10.00. Other work undertaken on the site by Thincweb will be charged
for on the basis of our hourly rate, at present £40.00 per hour.
Client Responsibilities : Clients are responsible for providing Thincweb
with all relevant material for placing on the website at the time of order
(or at a time agreed between the Client and Thincweb). This includes text
for all pages, images, logos etc. Please note that apart from minor changes
(eg. phone numbers), any alterations to the initial brief, after we have
started work on the design of the site, will be charged for on an hourly
basis. Our present rate for such work is £40.00 per hour.
Where Thincweb uses additional third party software or services, payment
for these is due when the signed order is placed by the Client. Thincweb
will under no circumstances purchase or install such software or services,
without prior payment from the Client. The Client should also be aware that
any limitations with such software are not the responsibility of Thincweb;
we will give advice on software use, to the best of our abilities, but we
cannot be held responsible for the shortcomings of any particular product.
Thincweb will undertake the registration and purchase of domain names, or
of additional domain names, for Clients in the .com, .net. org and .co.uk
domain range. Payment for this service must be made at the time of order
and will be renewable on an annual basis (prices on request). All names are
registered to the Client and become their property. Where the name is for
use on a Thincweb server, there is no administrative charge for changing
details or name server pointing etc. Where a Client wishes to use other servers
but have our name servers do the pointing to his/her IP address, there will
be an annual charge (at present £20.00) on top of the registration
Clients undertake to register domain names in accordance with general web
principles and in good faith. They also agree to indemnify Thincweb, and
its associated business partners, for any legal or other expenses incurred
in any domain name dispute procedure. This is required due to some rather
dubious practices by individuals in the past, who have registered names of
existing companies and businesses in an attempt to gain a premium price for
re-selling the name.
Clients acknowledge acknowledge that having a website on the Internet does
not of itself guarantee business or clients. Like any business activity (unless
one is very lucky), a successful website venture requires work and effective
use of the promotion tools available, i.e. Search Engines and Directories.
Many clients may wish to undertake this themselves and we at Thincweb have
a search engine registration package available at extra cost.
Thincweb strongly recommends that Clients undertake Search Engine Registration
one way or another. Without such promotion of your site through the Search
Engines and Directories, potential customers on the web will not be able
to find you unless they have your exact address.
VIRTUAL SERVERS AND SERVERS
Thincweb uses it's own servers and those leased from other providers, both
in the U.K. and U.S. Clients are placed on the most cost beneficial option
according to their site requirements. Whichever server a Client's site is
placed on, the Client will always deal with Thincweb and Thincweb will be
available for any technical advice required. Although Thincweb always attempts
to be helpful, unless it is part of an Agreement or Contract, Thincweb cannot
undertake the installation of software or the trouble-shooting of
SEARCH ENGINE REGISTRATION
Thincweb cannot be held in any way responsible for the fact that Client's
sites are not being registered with any Search Engines or Directories on
the Internet. Where a Search Engine package has been purchased, Thincweb
undertakes to use it's best endeavours and skills to obtain such listings
BUT each of the Search Engines and Directories concerned have their own policies
and ways of operating - some even chop off chunks of their database at regular
intervals, regardless of who is listed there and so sites have to be
re-registered. Thincweb does offer its Search Engine Registration service
on a two-weekly submission basis; however, as this is a time-consuming exercise,
Thincweb charges for this service at £175.00 per quarter.
A number of the Search Engines and Directories now charge for listing (usually
around £190.00). Thincweb will undertake to register Client's sites
through such schemes, as part of their quarterly search engine submission
package, where the client agrees to pay any fees required by the Search Engines
and Directories in advance.
SEARCH ENGINE HEALTH WARNING!!!
Search Engine placements of your site and keyword combinations etc. can go
down as well as up. Not only are the SE/Ds are very much a law unto themselves
but there are many others out there, both site owners doing it for themselves
and professionals like Thincweb, trying to get sites as high as possible
in the rankings at the expense of others. Often SE/D rankings can change
from week to week or at particular points in their updating cycle and one
is not always able to remedy this.
Thincweb requires that any actual costs involved (such as a domain name,
software and virtual server) are paid for with official company order together
with 50% of the cost of the web build. The remaining 50% of the cost of the
web build is payable immediately the site goes live.
Search Engine Submissions and re-submissions are charged on a quarterly basis
- i.e. every three months - in advance.
NB. Although some items can only be priced at the time of quotation,
we have included below some standard costings of certain items/services.
Neither Thincweb, nor anyone else, has complete control over the functioning
of the Internet. We undertake to use our best endeavours to ensure your website
is available through the Internet at all times; however, there are many factors
such as routing problems, heavy traffic, local ISP problems, name server
problems, hardware failures on the international system for which Thincweb
cannot be held responsible (although we do try our best to ameliorate these
when they do arise).
per year plus domain name cost
Name(s) .com, .org, .net, co.uk
pages and standard web forms
& special effects required
per web ready image
Software, Licence, Installation & Integration
your database on the web site
password management system
/ Survey management system
- Shopping options etc
Search Engine Registration
Search Engine Registrations
Day Training Sessions
Day Training Sessions
Contact us on Tel. +44(0)1462 732240, Fax. +44 (0)1462
Email Terry - firstname.lastname@example.org or